As a consequence of the global economic downturn businesses have experienced reduced turnover, shrinking margins, decreased consumer confidence and in some instances, restricted access to finance. Business management also requires you to know how stakeholders are measuring your success as a manager. Value internally may mean that an employee is meeting requirements of a job description or that the payroll process is achieving the desired result of employees getting paid on pay day.
Throughout my 18 year business career in quality, I have often been amazed by executives, business owners, managers and supervisors that desire to increase efficiency, customer satisfaction and profitability, but have rarely tapped into the pragmatic real power of the ISO 9001 standard.
If the organization has failed to implement ISO 9001 as part of its strategic business model and plan, the organization may begrudgingly realize some positive benefits, but will not achieve the real value behind the standard. Double Wahoo – It’s time to actually do all the Ideation Stage tasks.
For management, however, more than skills are necessary, and a candidate must be rounded: Not just a good worker, he or she needs to have excellent team leading abilities, organizational skills, and effective communication skills. The best way to ensure you have the right KPI’s for your business is to take a step back and examine your business plan for the Critical Success Factors (or CSF’s) – The things you have to get right for your business to achieve its objectives.
If your employees cannot see the goals they need to attain, they will have no sense of achievement or of where their work is taking them. Now you (the next project manager in line) have been assigned the development stage and are expected to bring the project back on time and schedule as well as manage all the work the development stage requires.