Business Intelligence (also known as BI) is big business. The corporate strategy must be able to be broken down into lower level business requirements, that in turn can be scrutinized by the BI Program Team to determine what BI methodology and what supporting BI technology will help deliver to that requirement.
Environment: The economic landscape and especially that of your own particular industry are very important areas of business intelligence to focus on. By analyzing the economic climate, and making your business flexible enough to change with the times to keep up, you can use business intelligence to stay ahead of your competitors who are not keeping up-to-date.
In healthcare organizations, so many practices, hospitals and other types of providers experience frustration when it comes to functional silos and the barriers that prevent a practice or a hospital or some other provider organization (I’m talking ACOs here, and similar supposedly “integrated” and “aligned” organizations) from enjoying business process efficiency from a cross-departmental perspective.
In my company and my husband’s company, our most important job as a business leader is to define and communicate the corporate strategy that we came up with as CEOs, and transfer the plan to those who are charged with executing against it. In the case of a concierge physician, that includes the biller, the receptionist, the membership sales coordinator, the person assigned to marketing and social media coordination and networking and public relations, your nurse, your HIPAA privacy officer, and probably your spouse or significant other – who is wondering if your strategy includes being home at a reasonable hour for dinner.
More collaboration within information can be achieved from effective BI. Rather than middle managers getting great reports and making their own areas look good, information will be conveyed into other functions and rapidly shared to create collaborative decisions increasing the efficiency and accuracy.