Customer Service can make or break a small, online business. Principle 2 – Business Objectives – World-class organizations that are able to create and sustain a culture of service excellence have clear, simple, quantifiable organizational goals and objectives that every employee is aware of. They don’t confuse employees with a multitude of objectives, but select 3-4 that employees not only know, but also understand how the work they do contributes to the successful achievement of them.
While these things come naturally with the development service, the development strategy maker will have to ensure the best utilization of company fund, refine the operation of management & different departments and address any legal issue that may arise as the business continues to grow.
In order to determine your price structure, you will want to evaluate existing bookkeeping services in your area, as well as the level of work you do, ranging from basic book keeping to extensive preparation of financial statements and business accounts.
Principle 4 – Intervention & Learning Strategy – Just as they have a sound strategy in place to ensure financial success, world-class organizations have systems and processes in place to ensure their service philosophy (vision, mission, business objectives, and service standards) is interwoven into every aspect of the organizational culture.
BSM tools help IT groups see technology in terms of how it impacts their business services, and zero-in on the cause of a particular performance issue that is affecting that service – a capability companies do not have when they manage IT solely through technology silos.