This article is about a business management and the example of a man named Boaz. Processes transform inputs (understanding requirements) into desired outputs (meeting requirements). The management clearly defines the specific process of work to achieve predetermined goal. These are not rash decisions as they are well thought out however, the process enables them to leverage their time and experience more effectively.
If you have assigned tasks to your employees and everyone is working individually, then you have completely failed their expectations even though the project was completed. Ideation is a part of the WiWi project, but has its own separate time, cost and objectives.
For example, if a drilling contractor’s rig move process is designed to achieve on-time rig moves 95% of the time and they are only achieving a rate of 80% on-time delivery, the rig move process may not be effective and should possibly be changed or other factors that would prevent on-time rig moves discussed with the customer up-front.
If ISO 9001 is meant to be used as a business management tool, every employee in the organization should have a basic understanding of how the organization generates revenues, the flow of organizational processes and their order and understand their role as part of the overall collection of processes within the organization.
Make sure that you involve your people when setting the goals for your organization. I challenge you today to ask 3 people within your organization to explain your core processes and see how many of them can articulate how work flows. The source of new ideas and the discovery of insights can enable a company and its staff to become more productive and effective at achieving results.