We have identified 7 components that are common emerging requirements when it comes to a business management system. If the process is not monitored and the nonconforming product rate goes beyond 2%, the organization would have to analyze the cause(s) and implement corrective action to get the final inspection process back in tolerance, but by this time the issue may be bigger, than if addressed at 1% and would have resulted in increased customer dissatisfaction.
It utilizes human resources for the achievement of organizational goals. ISO 9001 should be thought of as a business management tool for your organization to drive real value and results. When effective managers make a decision they go through a process that enables them to make the right decisions quickly.
Sometimes, a process improvement team is also formed to assist the process owner in making the performance process more efficient. Some organizations only think about it when one of their primary customers ask them are they ISO 9001 certified or they encounter it on a bid questionnaire for a project.
Xerox: to help people find better ways to do great work (by constantly leading in document technologies, products and services that improve customer work processes and business results). Review the ideas in your notebook on a regular basis as these can help you to come up with new projects, business ideas, solutions to problems and ways to save money.
ISO 9001 is much more than a standard, it should be part of a business’ strategic plan and not simply thought of as a quality management standard for product or service conformance or as a standard to achieve ISO 9001 certification. Instead, we tend to think in terms of the various processes, tasks, and objects subject to management.