What Does Your Company Do? It utilizes human resources for the achievement of organizational goals. ISO 9001 should be thought of as a business management tool for your organization to drive real value and results. When effective managers make a decision they go through a process that enables them to make the right decisions quickly.
By adopting an approach that incorporates a review of the company’s strategic direction, corporate governance systems, resource bundle and operational performance a business will achieve an outcome that maximised future economic potential while mitigating risks.
It is essential if there is a group of people involved in performing any activity to achieve common goals. Some examples include: customer’s perception of satisfaction, internal audits, monitoring and measurement of processes, measuring products and services, control of nonconformities, supplier performance, corrective and preventive actions.
Your organizational processes should add value internally and externally all along the way, from capturing customer requirements to final delivery. A quality manager takes the time to know his people. They use their team more effectively by skilfully delegating the urgent tasks out to trusted team members.
In another example, I was operations manager for a small company in the hotel magazine business. The process approach used as a business management tool, is basically understanding your organization’s processes, their inputs, their outputs and how the processes interact with each other.