An important business management skill is the ability to make effective decisions. Therefore it is strongly advised to commence this process in February or March to give your financier, accountant and financial planner sufficient time to understand the business management plan, including the operational assumptions and financial budgets, so they can add value to the business well in advance.
As I stated earlier, having an ISO 9001 QMS is a strategic part of the overall business plan, so it’s imperative to determine if the processes are assisting the organization in meeting overall goals and objectives of why the process was initially created.
If your employees cannot see the goals they need to attain, they will have no sense of achievement or of where their work is taking them. Now you (the next project manager in line) have been assigned the development stage and are expected to bring the project back on time and schedule as well as manage all the work the development stage requires.
The more you delegate duties, the more time you will have to control your management actions and make the team work more efficiently. In a fast paced business world it is essential to develop a company culture that shares ideas and insights. Key Performance Indicators (or KPI’s) are specific measurements of various parts of your business activity.
To measure this on an ongoing basis, the organization would have to record each time a product is returned to be able to measure the performance and effectiveness of the final inspection process. On their own they yield limited information, but as a comparison they can instantly identify areas in need of improvement allowing management to focus on the parts of their business that will contribute most to success.